Tech Support
E-Mail Support

   MDB offers technical support by email to registered users of our software and hardware.

   You may contact technical support by filling out the form below.

   If you choose to e-mail us without using the form below please follow the outlined e-mail support guidelines found at the bottom of this page, this will help us to process your request in a more timely and accurate manner.

With either method of contact you choose, a technical support agent will reply to your request within 1 business day.

 Subscription Phone Support

   MDB offers technical support by telephone and internet for a subscription fee.  Once you have subscribed to our telephone support services, you may call us any time with your questions.

   Telephone Support Subscriptions start at $60.00 per hour, in 1 hour blocks.  

   When your call is completed, you will be sent an e-mail by your support technician, notifying you of the amount of time spent and the amount of time left in your subscription account.

   Telephone Support Subscribers may contact us by dialing 1-800-427-4346 ext. 201

Need Help? No Problem!
 Just fill out a support request here!

Fill out all of the information required below,
and a technical support agent will contact you within 1 work day.

(Note: Items marked with a red asterisk '*' are required fields and must be entered)

Please provide the following contact information:

*First Name
*Last Name
Middle Initial
Title
Organization
Street Address
Address (cont.)
*City
*State/Province
Zip/Postal Code
*Country
*Work Phone
*Home Phone
FAX
*E-Mail Address
Website Url

Please provide the following product information:

*Product Name
Version Number
*Operating System

In what area are you experiencing difficulty?:

Software  Hardware  Other

How would you rate your opinion of this product?

1 2 3 4 5

*Provide a detailed description of the problem you are having:

 

Submitting your request by e-mail:

   The easiest way to submit your request is by using the form above.
If you choose not to use this form and e-mail us directly, please try to follow the following guidelines.  This will help us process your request more efficiently.

Guidelines

  • Provide your first and last name.
  • Your mailing address, including country or province you are located.
  • Work and Home Phone Number.
  • The product name in question.
  • The product version number and serial number.
  • Your computers Operating System  (example: windows xp professional).
  • Give a detailed description of the problem you are having.

   Our support technicians will do their best to try to help you in any area you may be having difficulty with.

E-Mail us at: support@simplesimon.com

 


Dial Direct For Faster Response
1-817-281-6900
 

Last Modified: Monday, January 07, 2008

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